Last updated: November 2026
Returns
You can return an item within 30 days of delivery. After 30 days we cannot offer a refund or an exchange.
To be eligible for a return, the item must be unused, in the condition you received it and in its original packaging. We need a receipt or proof of purchase.
Digital products (downloads) cannot be returned or refunded once the download link has been delivered.
Only a partial refund may be granted for:
- a book with obvious signs of use;
- a CD or USB key that has been opened;
- any item that is not in its original condition, is damaged or has missing parts for reasons not due to our error;
- any item returned more than 30 days after delivery.
Please do not send your purchase back before writing to us at jafrikayiti@gmail.com.
Refunds
Once we receive and inspect your return, we will email you to confirm that we have it, and to tell you whether the refund is approved or refused.
If it is approved, the refund is made to your original method of payment within a few days.
Late or missing refunds
If you have not received your refund yet, first check your bank account again. Then contact your credit card company: it may take some time before the refund is officially posted. Next contact your bank, which often needs some processing time too. If you have done all of this and you still have not received your refund, write to us at jafrikayiti@gmail.com.
Exchanges
We only replace items that are defective or damaged. If you need an exchange for the same item, send us an email at jafrikayiti@gmail.com and we will give you the address to send it to.
Shipping returns
To return a product, write to us at jafrikayiti@gmail.com first: we will send you the return address.
You are responsible for the shipping costs of returning your item. Shipping costs are not refundable. If you receive a refund, the cost of return shipping will be deducted from it.
Depending on where you live, the time it takes for an exchanged product to reach you may vary. If you are returning a more expensive item, consider using a trackable shipping service or buying shipping insurance. We cannot guarantee that we will receive your returned item.